1. Overview
At Agenbord, we aim for clear expectations and fair billing. This Refund Policy explains how refunds and cancellations apply to our digital marketing services and related fees.
2. Service agreements
Refund eligibility is primarily governed by your signed proposal, statement of work, or service agreement. If those documents specify different terms, the signed agreement takes precedence over this general policy.
3. Retainers and monthly services
- Monthly retainers are billed in advance for the upcoming service period
- Work performed during a billing period is generally non-refundable
- Cancellation requests must be submitted in writing before the next billing cycle to avoid renewal charges
- Partial-month refunds are not typically issued once work has begun, unless required by your contract
4. Project-based work
For fixed-scope projects (e.g., website builds, audits, one-time campaigns), deposits secure scheduling and resources. Deposits may be non-refundable after project kickoff. Milestone payments for completed deliverables are not refundable once approved by the client.
5. Third-party costs
Fees paid to third parties (advertising platforms, software licenses, stock assets, domains, hosting) are non-refundable by Agenbord once incurred, even if a service engagement ends early.
6. Satisfaction and performance
Digital marketing outcomes depend on market conditions, competition, and client participation. Dissatisfaction with results alone does not automatically qualify for a refund unless explicitly stated in your agreement (e.g., a written performance guarantee).
7. Duplicate or erroneous charges
If you believe you were billed in error or charged twice, contact us within 14 days at info@agenbord.co. Verified billing errors will be corrected or refunded to the original payment method.
8. Chargebacks
Please contact us before initiating a chargeback so we can resolve the issue directly. Unresolved chargebacks may result in suspension of services and recovery of associated fees where permitted by law.
9. How to request a refund
Email info@agenbord.co with your name, company, invoice number, and reason for the request. We review requests within 5-10 business days and will notify you of the outcome.
10. Policy updates
We may update this Refund Policy periodically. Changes take effect when posted on this page with an updated "Last updated" date.
